Terms of Service
1. Who these terms apply to
These terms are between Orbix ("we", "us") and the organisation that signs up ("you"). By paying for or using Orbix you agree to them. If you add drivers or users, you are responsible for making sure they use Orbix properly.
2. The service
Orbix provides tools such as Prestart, Driver Uploads and Causeway, and we may offer others. We can improve or change features, and we will tell you before we remove something you rely on.
3. Accounts and personal links
- You must give us accurate details and keep your sign-in email secure.
- Each driver and user link is personal. Do not share one link between several people. You can resend or remove a link at any time from your dashboard.
- You are responsible for what happens under your account and your people's links.
4. Prices and payment
- Prices are in Australian dollars and are shown before you pay. Where GST applies, it is shown at checkout or on your invoice.
- You choose per-person pricing or a flat whole-organisation price for each tool, billed monthly or yearly. Payment is by card through Stripe.
- Per-person plans cover the number of people you buy. You cannot add more people than your plan allows without increasing it.
- Prices may change. We will give you at least 30 days' notice before a change reaches you.
5. Cancelling
You can cancel at any time from your billing page, or by emailing us. Cancelling stops future charges. We do not refund the part of a billing period that has already started, except where the law requires it. Your records are kept after you cancel, as set out in the Privacy Policy.
6. Your records
Your records belong to you. You give us permission to store, process and display them only to provide the service, including preparing reports for you. You promise you have the right to upload what you upload and that you have told your people their information is being recorded.
7. What you must not do
- Break the law or upload anything unlawful, harmful or misleading.
- Try to get into other organisations' records, or interfere with the service.
- Resell or copy the tools without our written agreement.
We can suspend an account that breaks these rules or puts the service or others at risk.
8. Not legal or safety advice
Orbix is a record-keeping and workflow tool. It does not give legal, compliance or safety advice and does not make you compliant on its own. You remain responsible for meeting your obligations under laws such as the Heavy Vehicle National Law and work health and safety laws. Causeway uses artificial intelligence, which can make mistakes, so people should review its suggestions before acting on them.
9. Availability
We work hard to keep Orbix running but cannot promise it will always be available or error free. We may pause the service briefly for maintenance. Please keep your own copy of anything critical.
10. Liability
Nothing in these terms limits any rights you have under the Australian Consumer Law that cannot be excluded. Subject to that, we are not liable for indirect or consequential losses, or lost profits, and our total liability for any claim is limited to the amount you paid us in the three months before the claim arose.
11. Ending the agreement
Either of us may end the agreement by cancelling the subscription. Sections that should continue after that, such as those on your records, liability and governing law, will continue.
12. Changes and governing law
We may update these terms and will change the date above. We will email account holders about significant changes. These terms are governed by the laws of New South Wales, Australia, and both of us submit to the courts of New South Wales.
13. Contact
Questions? Email hello@orbix-global.com.